Last updated: October 3, 2026
Requesting support
Email [email protected] or message WhatsApp +1 805 723 4598 with your order number and the reason for your request. Do not return an item until customer care provides return instructions and a return destination.
Return eligibility and timing
A fixed return-request window, item-condition rules, exceptions, and responsibility for return shipping have not yet been published as final business terms. Contact customer care before purchasing if your decision depends on a particular return period or return-shipping arrangement.
Damaged or incorrect items
If an item arrives damaged or does not match the item ordered, contact customer care promptly. Include the order number and clear photographs of the item and packaging so the issue can be reviewed.
Refund processing
Approved refunds are returned through the available payment process. The time for a refund to appear may also depend on the payment provider and the customer's financial institution. A refund is not considered issued until MAZU VOYAGE confirms it through customer care.